social media

What have you been listening to?

(Photo credit @juja_han)

Helllo friends - it’s been a while! I abruptly hit my ‘screen time’ limit in January, which I never, ever thought would happen. I literally couldn’t look at my laptop screen anymore as I spend so much time doing Zoom meetings, email, powerpoints, Google docs, etc, etc. Instead, I spent some time just listening -- to people, podcasts, music, birdsong, books, etc. That helped inform this week’s newsletter - as audio-based content is enjoying a huge rise during covid times. I have to imagine that it’s no coincidence that others are also struggling with consuming so much visual/video-based content and are turning to another method of consumption: audio. 

#techtopic

I just joined Clubhouse last night. I got an invite a while ago but hadn’t pulled the trigger to join. It seemed apropos to the topic of listening - so I joined in order to check it out. Haven’t heard about Clubhouse yet? It’s an audio-based social media app launched in mid 2020 to allow users to interact conversationally. Entering a room on Clubhouse kinda feels like I walked into a panel discussion at SXSW or hopped onto a conference call with a group of friends. Super interesting approach to encourage human interaction & connection. The mix of users has changed in the past few months -- and there’s some legitimate concern around who is really benefiting from this app’s growth


Some also describe Clubhouse as a space to join “live” podcasts anytime of the day or night. After an initial dip when covid hit, the podcast business has grown immensely in the past year. (The initial dip came from the sudden drop off of commuters who listened to/from work -- but many of those same listeners started listening again relatively quickly.) The problem is while investment in podcasts & podcast advertising is great, only a few seem to be actually making money. Many companies are getting into building their own podcast fiefdoms - Spotify acquired Megaphone; SiriusXM acquired Stitcher; Amazon acquired Wondery - and that’s just Q4 2020 activity! Each of these acquisitions is creating a different bet: Spotify working to better monetize the content it has; SiriusXM is expanding its content library; and Amazon is finding another way to sell targeted ads & find another usage for the ubiquitous Echo smart speakers. 


Amazon also has another unique connection to audio that hearkens back to its roots - in audiobooks. Another surprise benefit from the forced time at home is the rise in listening to audiobooks. Global sales have been growing at 25-30% per annum for the past three years and will hit $3.5bn in 2020, driven by the US and China, which each make up around a third of the market. I have struggled to listen to audiobooks in the car as it’s hard for me to keep the thread of the story (fiction) or to listen to complex political or financial logic (non-fiction)...but at home, it’s a lot easier to pause/replay so I can see the global appeal. One of the crossover appeals for audiobooks and podcasts is listening to really good storytellers with great vocal tone and intonation. My absolute favourite podcast is Levar Burton Reads which is a meld of podcast and audiobook, delivered by a masterful storyteller. 


Speaking of wonderful voices to listen to...the voice of Headspace’s Andy Puddicombe has an instantly calming effect. I have continued my daily meditation practice via Headspace, going on 6 years now! Again, I only listen to meditations and rarely use some of the newer video-based components of the app. Last year Headspace closed a series C round and has been extending its competitive lead over Calm by selling its wellness services to employers. That’s actually how I first found out about Headspace in fall 2014 - Google offered it at a deep discount to employees (only $12/year!). Headspace is working to show the clinical efficacy of its app, which would be the first of its kind to pull that off.

#random

Do you have a song that immediately relaxes you when you hear the initial strains begin? For me, that song is ‘Midnight in Harlem’ by the Tedeschi Trucks band. (Thank you to Pandora for the initial random introduction to this fantastic song!) I cannot explain why this song causes this reaction - but as soon as I hear the first 2-3 chords, I always feel an immediate sense of relaxation & happiness. I hope you enjoy the song - and have found one that works for you!


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Combating fake news with comedy, community, digital literacy and oreos

(Photo credit @nelly13)

When I started at Google back in 2011, one of my favorite ways to gauge the hot topic of the day among Googlers was to check out Memegen. One of the engineers I worked with in CAM had created the site, so our growing office had a special affinity for it. Sadly, just like many other social media platforms, it has since devolved into chaos so Google is working to implement a community moderation approach. 

#techtopic

I joined the Facebook in May 2004, soon after it launched - so I’ve been on the platform longer than the vast majority of its 2.7 billion users. It started as a site to replace the paper directories (or “facebooks”) that we used to get in college to help us get to know one another. (I remember our freshman facebook being called ‘the menu’ by many upperclassmen at Princeton...but I digress.) It seemed like such a cool way to engage with students & alums at different universities. Then it evolved into a place to keep up with friends and family and to learn the news of the day. And then it too quickly devolved. 

We’ve all heard the term ‘fake news’ - what is it & why is it a hard problem to solve? 

Fake news’ is often defined as news stories that have zero basis in fact and/or have no verifiable sources. Seems like a clean distinction? Sure, removing propaganda should be easy. The challenge comes in when you add satire and partially true stories to the spectrum of ‘fake news.’ So for the tech companies, designing algorithms which can detect this nuance is really challenging (especially when many of the algorithms are designed to capture attention & keep you on the platform). An MIT study in 2018 showed that falsehoods on Twitter won out over the truth almost every time. When you then add in sophisticated deepfake videos (where tech manipulates & combines real videos with body doubles), it gets really hard for frequent and infrequent social media users to distinguish what’s real and what’s not. This continues to cause huge societal trust issues between individuals, families, communities and governments. 

So what can we do about this? Encourage institutions and individuals to become more educated on this topic and force action. One, tech companies need to take responsibility for how their recommendation engines have been hijacked to spread lies. FB recently banned QAnon from their platform, but there is so much more they and other social media platforms can do.  Two, the US federal government needs to develop informed regulation to combat misinformation. Three, individuals have personal responsibility to actually read items critically before sharing them. MediaWise from the Poynter Institute and libraries offer guides to help distinguish real from fake news, and even comedians have ways to teach readers to identify fake news


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