(Photo credit @photoshobby)
As individuals and companies are navigating how to respond to the robots taking over the world, it’s useful to know that according to a study of 8,370 employees, managers and HR leaders across 10 countries, 64% of people would trust a robot over their manager. “New technologies, according to respondents, will help them master new skills (36%), gain more free time (36%), and expand their current role so that it’s more strategic (28%).” While most of you are not going to bring physical robots to your workplaces anytime soon, the study shows that introducing other AI tools at your workplace might not be as hard as you thought...and that managers still have a looong way to go to earn the trust of their employees.
1. Do some reading to understand at a base level what is artificial intelligence, and how it is possible for it to be biased.
2. Look to see what your leaders know about AI, whether or not you work at a tech company, as all companies use AI these days. If you are a leader, ask yourself if you know enough about the tech to know what changes should be made.
3. When you are designing products or working with those who do, ensure they are following humane design frameworks/principles.
The Center for Humane Technology has a set of tech principles and a Design Guide among other resources.
Kat Holmes of MisMatch Design has a book, podcast, workshops & other resources to help improve inclusive design.
4. Look for the groups doing work in AI & diversity
Black in AI and AI for All are two to start with.
Amazon’s approach to building robot/human trust? Develop a weird Valentine’s video.
